•   Full Time
  •   Houston

Sr. Field Service Engineer

  • Consistently uses extensive experience and reasoning to plan and accomplish goals.
  • Determines and recommends which products or services best fit the customers’ needs.
  • Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.
  • Troubleshoots, services, installs (deploys) and repairs both Explosive Detection Systems (EDS) and Explosive Trace
  • Detection (ETD) equipment at customer sites.
  • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
  • When not on travel, individual provides assistance to the technical support staff.
  • Conducts follow-up calls with the customer to check system status.
  • Meets daily service repair needs and drives customer satisfaction.
  • Installs repairs and maintains equipment in the field.
  • Provides customer training as required.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
  • Orders, installs, and returns parts and manages repair parts cycle time.
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participates in service sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that tools and test equipment are properly maintained and calibrated.
  • Assesses product/equipment performance based on field support data and recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
  • Seeks to lead and coach junior technicians with their technical issues, and help to resolve them.
  • Establishes and maintains a close relationship with Product Managers in order to support the needs of the customer and remain aware of current technical trends.
  • Maintains a customer-centric focus and is well versed at addressing potential volatile situations.
  • Exercises every available measure to control and minimize costs.
  • Complies with and ensures department compliance with Company health, safety and environmental policies, as well as all applicable U.S. export control and security regulations.
  • May supervise the work of junior-level technical staff and/or lead projects as required.
  • Performs other duties as required.


We offer a growth oriented, fast paced opportunity with a comprehensive benefit program. We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.

Candidates must be a U.S. citizen or a permanent resident. We do not offer practical training positions nor sponsor foreign citizens to obtain work visa or permanent residency.

Excellent benefit program:

  • Insurance: Health, prescription drug, dental, life, disability, Long Term Care, Retirement, tuition reimbursement.
  • Leave & Holidays: Sick, Personal, vacation, paid holidays.


  • Associate’s degree or 5 years of equivalent experience required.
  • Proficient in servicing both the Trace and X-ray product lines.
  • Computer literacy, including competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • A strong electronic technical problem-solving mentality and exceptional product knowledge.
  • An advanced level of technical knowledge on the company’s products.
  • The skill and flexibility to be able to switch from one product to another as needed.
  • Travel, overtime and work hours other than Monday-Friday may be required. Must have own credit card and be willing and able to travel at short notice.
  • Must be willing to work on special projects, some of high visibility, as assigned.

For immediate consideration, please forward a copy of your current resume to referencing job # or a link to this job.

Job & Company Detail

Company Industry

Architect Industry

Company Size

1 - 9 Employees



Job Category

Hardware Engineering

Applications Accepted Until

01 January 2030