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Field Application Scientist

Reporting to the Regional Sales Manager, the Field Application Scientist will support the sales team to sell our products through joint and individual sales calls, lead qualification, seminars, trade shows and user meetings. Provide technically sound and detailed presentations of our technology at promotional venues and high level scientific meetings. Provide optimal pre-sales information, product / application demonstration and post-sales support. Support sales representatives for base business maintenance and grow key accounts in the sales territory. This person must be based in the San Francisco Bay area.

Essential Duties & Responsibilities

• Pre-sales: Play an active role within the commercial team, to promote new products, prospect key accounts, qualify leads and develop opportunities, contribute to team spirit, and improve account penetration. Attend and support trade shows and conferences. Develop and maintaining positive relationships with customers.
• Develop a strong working knowledge of our products and services, a detailed understanding of applications utilized by our customer base, as well as a strong working knowledge of the features and benefits of competitive products. Sustained evaluation or awareness of competitor activities and innovations within the marketplace generally. Develop a working knowledge of funding, market dynamics & end-user needs. Provide/facilitate efficient communication on strategic and competitive customer feedback to Marketing and Product Development teams.
• Conduct on‐site and in‐house customer training courses. Provide technical sales support by conducting applications‐based seminars and product demonstrations. Provide applications / technical training to sales team.
• Provide phone, email, and in‐person customer applications support, including troubleshooting issues related to user’s technical skills, application, software and instruments. Interpret customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
• Assist in the creation and review of technical materials (manuals, application notes, presentations).
• Manage proof‐of‐principle experiments for potential customers who are evaluating and/or writing grant applications for instrument purchases.
• Conduct new product evaluation/testing with R&D and beta test sites.
• Create and maintain support information in the company enterprise database (CRM)
• Coordinating new installations, including facility inspections, instrument validation, and customer training as needed.
• All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Qualifications and Experience

• M.S. in a life sciences discipline is required. A Ph.D. and strong nanoparticle formulation or cell / molecular biology background is preferred
• 3‐5 years of hands‐on experience in a nanoparticle formulation, drug delivery, or cell biology lab is required. Skilled in troubleshooting instrumentation, and applications.
• Demonstrated superior problem solving and interpersonal and account management skills in a commercial environment. Demonstrated aptitude towards the selling process and a proven team player.
• Excellent interpersonal skills, relationship management skills
• Strong communication skills and experience delivering scientific presentations. Demonstrated written technical writing ability.
• Must be results and success oriented with proven ability to organize, develop, and follow through on tasks and plans.
• Prior field experience supporting customers and sales teams in a technical role is preferred. Clear vision of and commitment to providing outstanding customer service.
• Proficient in Word, Excel, PowerPoint.
• Availability to travel occasionally as necessary

Our company provides a competitive compensation and benefits package with excellent opportunities for personal growth.

Job ID: 2932

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